Due to the eruption of Mt. Kanlaon this morning and the subsequent presence of volcanic ash in the surrounding airspace, Cebu Pacific (CEB) has made the precautionary decision to cancel the following flights:
Tuesday, May 13, 2025:
• DG 6414/6415: Cebu – Iloilo – Cebu
• DG 6454/6455: Cebu – Bacolod – Cebu
• 5J 242: Iloilo – Hong Kong
• 5J 459/460: Manila – Iloilo – Manila
• 5J 461/462: Manila – Iloilo – Manila
• 5J 467: Manila – Iloilo
• 5J 471/472: Manila – Bacolod – Manila
• 5J 477/478: Manila – Bacolod – Manila
• 5J 1135/1136: Clark – Iloilo – Clark
• 5J 2590/2591: Davao – Bacolod – Davao
• 5J 4080/4081: Cebu – Iloilo – Cebu
• 5J 4709/4708: Iloilo – Davao – Iloilo
• 5J 4868: Cagayan De Oro – Iloilo
Wednesday, May 14, 2025
• DG 6416/6417: Cebu – Iloilo – Cebu
• 5J 243: Hong Kong – Iloilo
• 5J 468: Iloilo – Manila
• 5J 473/474: Manila – Bacolod – Manila
The safety of our passengers and crew remains our highest priority. We will continue to closely monitor the situation and make further adjustments to our operations as needed.
Affected passengers have been informed via email and provided with the following options through the Manage Booking portal on the Cebu Pacific website https://www.cebupacificair.com/manage-booking:
1. Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2. Travel Fund
Store the amount in a virtual CEB wallet and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
Full refund of your ticket.
CEB is also offering flexible options, which include free rebooking and Travel Fund, to passengers who wish to postpone their flights to and from the following destinations:
• May 13-14: Bacolod and Iloilo
• May 13: Dumaguete
They may avail themselves of these options through the Manage Booking portal of the CEB website https://www.cebupacificair.com/manage-booking up to two (2) hours before their scheduled time of departure.
As this is a developing situation, some flight changes may take place in the coming days. Passengers are advised to check the status of their flights via https://www.cebupacificair.com/flight-status and update their contact details via the Manage Booking portal to receive email notifications on flight reminders and updates.
For other questions or concerns, passengers may contact our 24/7 Live Agent assistance channel via the Cebu Pacific website or mobile app or reach out to us through our official Facebook Page.
Cebu Pacific Air appeals for your patience and understanding as we work towards normalizing our operations.
Updates will be given as necessary.
