Globe closed the first half of 2025 with 62.5 million mobile subscribers, a 5% increase from 59.5 million in the same period last year. The growth highlights the company’s success in engaging and retaining customers through value-packed offers, stronger connectivity, and trusted service.
Globe also recorded a Net Promoter Score (NPS) of 43.3, well above the telco industry average of 31, signaling improved customer satisfaction.
“Our mobile growth and customer satisfaction are anchored on our deep focus on what truly matters to Filipinos,” said Globe President and CEO Carl Cruz. “Whether it’s value-packed offers or a network they can rely on, we continue to innovate to meet the needs of every customer, wherever they are in their journey.”
Mobile data remained central to engagement in Q2, contributing 86% of service revenues. Average daily 5G traffic surged 58% since December 2024, with users consuming 33% more data on average, underscoring connectivity’s role in work, learning, and entertainment.
To meet rising demand, Globe has expanded prepaid accessibility and strengthened its digital touchpoints, giving customers more control of their accounts through the GlobeOne app.
With its growing subscriber base and industry-leading satisfaction scores, Globe continues to cement its position as a leader in delivering a seamless, secure, and rewarding mobile experience to millions of Filipinos.
