Globe Business has partnered with Call Center Studio to introduce the Globe Omnichannel Cloud Contact Center (GOCCC), a cloud-native platform designed to bring AI-powered, omnichannel customer engagement to Philippine enterprises.
The solution was unveiled during Globe’s first-quarter Blueprint media briefing, highlighting the company’s push to go beyond connectivity and deliver enterprise-grade digital tools that businesses can rely on as they scale.
GOCCC is built to address the growing demand for flexible, modern customer support systems among Philippine organizations—from small and medium enterprises (SMEs) to established players in the IT-BPM, financial services, healthcare, and retail sectors. Many businesses continue to operate on traditional on-premise systems that are costly to maintain and difficult to expand. The new cloud-based platform offers a more agile alternative, eliminating heavy infrastructure requirements and enabling hybrid and remote teams to deploy scalable contact center operations.
KD Dizon, Vice President and Head of Globe Business, said the launch signals a shift toward more advanced digital capabilities for local companies. He noted that in a service-driven economy like the Philippines, high-quality customer engagement is a key differentiator. Through GOCCC, AI and omnichannel features become standard tools rather than premium add-ons, allowing businesses to connect with customers across multiple platforms seamlessly.
A major advantage of the platform is its subscription-based model, which lowers the barrier to entry for advanced technology. This setup allows companies to scale services according to their needs and budget, while deployment can be completed in days instead of weeks.
Cenk Soyak, CEO and Co-Founder of Call Center Studio, emphasized that cloud technology should be accessible not only to global enterprises but also to growing local businesses. He said the partnership combines global expertise with Globe’s local reliability to make AI-driven customer experience solutions attainable for Philippine companies of all sizes.
Enterprises adopting GOCCC will also benefit from Globe’s service-level agreements, robust infrastructure, and dedicated support, ensuring a secure and dependable transition from legacy systems to cloud-based operations.
