Cebu Pacific is actively addressing concerns from passengers affected by delayed baggage due to ongoing technical issues with the baggage handling system at Ninoy Aquino International Airport (NAIA) Terminal 3.

The airline is closely coordinating with the New NAIA Infrastructure Corp. (NNIC), which is working to resolve the issue and restore normal operations as soon as possible.

Cebu Pacific has assembled a dedicated team to manage the situation. Passengers on domestic flights were offered the option of having their bags delivered to their destination or picking them up at the airport, while international passengers were also provided similar options, including delivery services for those with onward flights. The airline is working to expedite deliveries and ensure affected passengers are assisted promptly.

Cebu Pacific recognizes the inconvenience caused and appreciates the patience and understanding of its passengers during this time.