Representatives from Clark International Airport (CRK) recently joined global airport leaders at the Airports Council International (ACI) World Customer Experience Summit and Exhibition in Atlanta, Georgia.
Hosted this year by Hartsfield-Jackson Atlanta International Airport (ATL), voted the worldโs busiest and most efficient airport, the annual summit gathered over 600 delegates from more than 65 countries. Attendees included senior executives, government officials, and aviation stakeholders, all focused on innovations that enhance customer and employee experiences in airports worldwide.
CRKโs participation reflects its commitment to improve customer experience and aligns with its strategic vision to provide a smooth, seamless, and efficient travel experience for passengers, from start to finish.
Its operator, the Luzon International Premiere Airport Development Corp. (LIPAD), is a member of ACI and has implemented the Airport Service Quality (ASQ) survey this year to gain real-time feedback from travelers. Despite this being CRKโs first year in the program, the airport achieved an impressive Overall Satisfaction score of 4.64 out of 5.
The ACI ASQ program is the leading benchmark in airport service quality. In 2023, over half of the worldโs travelers passed through ASQ-participating airports, with nearly 600,000 surveys collecting feedback on more than 30 key performance indicators.
