Globe’s GFiber Prepaid is setting new benchmarks in customer satisfaction and growth, earning the highest Net Promoter Score (NPS) among all Globe products while nearing the 200,000-subscriber milestone ahead of schedule.

As of August 2024, GFiber Prepaid posted an NPS of 65, surpassing even global brand leaders. At its peak, the score reached a world-class level of 71, highlighting the exceptional customer loyalty and approval the brand has garnered since its launch.

𝐀𝐟𝐟𝐨𝐫𝐝𝐚𝐛𝐥𝐞 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐟𝐨𝐫 𝐅𝐢𝐥𝐢𝐩𝐢𝐧𝐨 𝐇𝐨𝐦𝐞𝐬
Positioned as Globe At Home’s affordable broadband solution, GFiber Prepaid offers fiber-fast internet with reloadable UNLI connectivity and no lockup —making high-speed internet accessible to more Filipinos. This innovative, budget-friendly service aligns with Globe’s commitment to bridging the digital divide and supporting households in the digital economy.

“Our goal is to make sustainable connectivity accessible to all Filipinos. GFiber Prepaid’s success demonstrates how well this product resonates with consumers,” said Abigail Cardino, Vice President and Head of Brand Management for Globe’s Broadband Business.

𝐑𝐞𝐜𝐨𝐫𝐝-𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐆𝐫𝐨𝐰𝐭𝐡
GFiber Prepaid experienced an extraordinary 52-fold increase in acquisitions by the third quarter of 2024 compared to the previous year. The subscriber base surged to 146,000 in just nine months, driven by strong customer engagement and the highest reload rate among Globe’s offerings.

With this rapid adoption, Globe is confident of surpassing the 200,000-subscriber mark sooner than anticipated.

𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐄𝐯𝐨𝐥𝐯𝐢𝐧𝐠 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐍𝐞𝐞𝐝𝐬
GFiber Prepaid’s straightforward, flexible service model—offering reliable, high-speed internet without fixed monthly fees—has positioned it as an ideal solution for households seeking affordable connectivity.

“As we expand, we aim to replicate our Prepaid Mobile success and attract users from competitors with our value-for-money offers,” Cardino added.

𝐏𝐢𝐨𝐧𝐞𝐞𝐫𝐢𝐧𝐠 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬
GFiber Prepaid is central to Globe’s broader strategy of addressing the evolving needs of Filipino consumers while expanding its broadband market share. By offering solutions that meet both affordability and reliability standards, Globe reinforces its role as a key enabler of digital inclusivity.

To learn more about GFiber Prepaid and Globe’s connectivity solutions, visit globe.com.ph.