For seven years, Anya Resort Tagaytay has stood as a beacon of luxury, offering a unique, world-class experience to international travelers and Manila’s elite. Nestled in the scenic beauty of Tagaytay, just an hour south of Metro Manila, the resort was conceptualized by visionary founder Santiago “Santi” Elizalde to blend global hotel luxury with intimate, boutique charm. Membership in the exclusive Small Luxury Hotels of the World, which recognizes only 500 extraordinary properties globally, solidifies its prestigious status.
Anya Resort’s commitment to luxury shines through its personalized service approach. “Personalized service is what we aim for,” says General Manager Mikel Arriet. Each guest is assigned an “Anya Experience Assistant,” who tailors their stay with a wide range of activities, from family-friendly adventures to fine dining with six-course gourmet meals and regional specialties like Bulalo. Guests can also indulge in rejuvenating treatments at the resort’s wellness center, Niyama.
An essential aspect of modern luxury is seamless connectivity. “Connectivity has become a critical part of hospitality,” Arriet notes, highlighting the growing demand for fast and reliable internet access. Today, guests expect strong Wi-Fi connectivity as part of their overall experience. At Anya Resort Tagaytay, this demand is met with precision, ensuring that all guests remain connected while enjoying their stay.
Recognizing the importance of reliable internet, Anya Resort partnered with Converge ICT Solutions Inc. to meet these needs. Arriet recalls previous struggles with unreliable internet providers, noting that delays in addressing issues negatively affected the resort’s cloud-based operations and guest satisfaction. “The previous provider took a week to fix issues, but since switching to Converge, maintenance and support have been quick and efficient,” says Arriet. This new partnership has led to a noticeable improvement in service, with guests praising the resort’s uninterrupted connectivity.
“The impact has been significant,” says Arriet. “Before switching to Converge, we received frequent complaints about poor Wi-Fi. Since the change, we haven’t received a single negative comment about Wi-Fi connectivity, which shows how much our guests appreciate the improvement.” With the new, reliable internet service, Anya Resort Tagaytay has reaffirmed its commitment to providing guests with a seamless, worry-free experience.
The resort’s fusion of luxurious accommodations, personalized service, and top-tier connectivity continues to set it apart as a premier destination. Anya Resort Tagaytay’s dedication to ensuring the best possible experience for every guest is evident in its proactive approach to evolving with the needs of modern travelers. As the resort moves forward, its partnership with Converge and unwavering pursuit of excellence will continue to elevate it as the epitome of world-class hospitality in the Philippines.
