UnionBank continues to lead the way in banking innovation, securing top honors at the 16th Annual Retail Banker International (RBI) Asia Trailblazer Awards. The bank was recognized for its commitment to continuous learning and cutting-edge AI integration, winning the awards for “Best Learning and Development Programme” and “Trailblazing Use of AI or Machine Learning in Financial Services.”

The prestigious awards, presented in partnership with the Middle East Economic Digest (MEED), celebrate UnionBank’s unwavering dedication to improving banking services and customer experiences through technological advancements. These accolades highlight the bank’s strategic initiatives to equip its workforce with advanced skills and leverage AI to revolutionize its services.

UnionBank was lauded for its “Best Learning and Development Programme,” which is centered around AI-enhanced workforce development. This groundbreaking initiative has redefined employee training, equipping staff with critical GenAI skills and fostering a culture of innovation. As a result, the bank has enhanced productivity, customer service, and decision-making, setting a new benchmark for workforce development in the industry.

The “Trailblazing Use of AI or Machine Learning in Financial Services” award was presented to UnionBank for its pioneering integration of graph network analytics into its fraud detection and anti-money laundering (AML) systems. This innovative AI-driven approach has significantly boosted the bank’s ability to detect complex fraud patterns, enhance transaction monitoring, and improve risk management. The RBI citation praised UnionBank’s continued efforts to improve detection accuracy and speed, reinforcing the bank’s commitment to maintaining security and earning customer trust.

“These recognitions highlight our commitment to leveraging technology to enhance customer experiences, strengthen security, and improve efficiency,” said UnionBank’s Chief Transformation Officer, Dennis Omila. “By focusing on continuous risk monitoring and empowering our employees with leading-edge tools, we continue to place our customers at the heart of everything we do.”

UnionBank’s triumph at the RBI Asia Trailblazer Awards not only reinforces its leadership in digital banking and AI transformation but also showcases the bank’s role in shaping the future of the Philippine banking sector. Through its innovative initiatives, UnionBank continues to set the standard for excellence in the financial industry.